0

Packages

Currently offered at Aussie Renters

Listed below are the services offered by Aussie Renters, the majority are free of charge while an investment is required for the packages offered: 

  • TERMS App – use on your web browser link to access our app.
  • Over 30 professional letters to help with managing your rental property. Let our words start your written history.
  • Aussie Renters TERMS computer folders – save your documents and pictures in the right folder on your computer or mobile device.
  • Legislation with Explanation helps interpret the laws in your state or territory.
  • Resource booklets to help with breaking your lease or preparing for a dispute.
  • Checklists, worksheets and covers – know what is required, keep a tidy file with an eye on important dates. 

You must be a register your details and become a member of our community to use these services.

Services offered with our Packages

Our packages are clerical assistance for the Aussie Renters, something that has never been offered before. We will require a load of evidence if you decide to use our Personal Administration Services to put together a Court File and your personal circumstances will be presented by: 

  • Producing formal reports and worksheets reflecting your personal situation.  
  • Providing additional clerical assistance to further expand any report, tailoring it to your specific claim.
  • Tips on how to research, gather intel or evidence from the net. 
  • Printing and sending your hard copy documents using express post

Bond Retrieval – Initial negotiations – Free of Charge

The Bond Retrieval Package starts with a negotiation plan or phase. We have prepared two different styles of letters to negotiate your bond to be returned or at least a fairer release of funds. This package will get you prepared for your conciliation conference and/or hearing. 

The Bond Retrieval 1st letter should be sent immediately after you have:

  • Processed a claim for your bond refund; or
  • A claim has been made against your bond money 

To generate this letter, you will need to register as a member with Aussie Renters. When you complete the registration, enter the information about the disputed property and once you have finalised the bond dispute, we will change your details to match your current property.

Be logged on to generate this letter! Click on the  icon and a form should appear. If you receive an “Add to Cart” message, you aren’t logged in. If you required help, have a read of our steps

All the fields need to be answered. The first three fields are about how and who you will be sending the letter. We ask for the “property address” and this is to ensure we capture the right bond dispute address as members can generate this letter at anytime. 

Your address listed when you registered will appear on this letter along with your mobile number. If you do not wish for this information to be revealed, please send us a quick email and we will make the changes at our end.

Bond Retrieval – Conciliation negotiations letter – $20 investment

Depending on where you live will dictate how fast you need to respond! 

This package will provides:

  • Bond Retrieval 2nd letter – additional negotiations after the first attempts were unsuccessful
  • Claim against Bond report – all the important information about your dispute on one page
  • Worksheet – helps you gather what you need to prepare for the Tribunal 

Several forms must be completed to produce the letter and reports:

  • Bond Retrieval 2nd form – produces part of your response letter further negotiating the bond refund
  • Claim Against Bond form – complete this form for each individual claim against your bond money

Renters of NSW – due to the fact an Order can be made at the conciliation conference, you must consider preparing your Court File immediately and be prepared to submit it to the Tribunal within 14 days. You will need a submission and all of your evidence you relying on. If you believe the other party may:

  • agree to your negotiations then invest in this package
  • not agree to your negotiations then select the $50 package as it prepares the start of your Court File and this document must be submitted to the Tribunal within 14 days. 

Renters of Queensland – due to the Conciliation Conference being held with the Residential Tenancies Authority, you can invest in the $20 package then upgrade if an application is lodged with the Tribunal. The $20 invested in this package will be credited to the upgrade and you pay the difference.

Bond Retrieval – Conciliation conference – $50 investment

This package is a $50 investment towards securing your bond refund and we will provide:

  • Bond Retrieval 2nd letter – additional negotiations after the first attempts were unsuccessful, you decide if you wish to forward this letter

  • Claim against Bond report – all the important information about your dispute on one page
  • Worksheet – helps you gather what you need to prepare your evidence and what you need to supply to the Tribunal 
  • Evidence Gathering booklet – shows you how to prepare for the Tribunal as well as instructions for completing the SoE and R2C documents
  • Statement of Evidence and Response to Claims documents – provided in Microsoft Word for you to complete, we will provide the start.  
  • A quote for our Personal Administration Services  – to offer assistance if you need it to complete the Court File (credit of $50 will be applied)
  • If you have a Google Mail account, we will send a link to upload your files directly to our Google Drive business account

Several forms must be completed to produce the letter and reports:

  • Bond Retrieval 2nd form – produces part of your response letter further negotiating the bond refund
  • Claim Against Bond form – complete this form for each individual claim against your bond money
  • Tribunal Intro form – this form will produce the first few paragraphs in your Statement of Evidence (SoE)

A working knowledge of Microsoft Word (using tables) is required to complete this document. Once you see how much work is involved preparing this document, please consider purchasing our Personal Administration Services package (PAS). This can make a world of difference to your dispute and we will assess your file, offering a personalised quote for a package that suits your needs. 

Moving is definitely one of the most stressful and expensive parts of renting and for this reason, we have kept the costs for these documents to a minimum. The documents are not automatically generated, each is individualised by a human reading over the evidence/documents and written to promote the tenant. 

For a $50 investment, we could help you show the other party you know your rights and perhaps prevent a drawn out hearing!

Tribunal Packages

Due to COVID19 the Tribunal is conducting telephone hearings so now more than ever, it is extremely important to submit a professional, summarised and predictable version of events, in the format required by the Tribunal.

This will allow the reader to “speed read” the document assuring thorough knowledge of your argument. We finish the Court File off with a Table of Content, paragraph and page numbered for locating evidence quickly.

The Tribunal Packages are built on the foundation of the Bond Retrieval Package and use similar information gathered via our website forms. To ensure we can produce the highest quality Court File, we will need all the evidence you are relying on and probably some more! Please remember to include the Tribunal notices that are sent out, they have dates on them as well as the Case File Number.

A copy of the file submitted by the other party to the Tribunal is also required as we will more than likely find valuable information/evidence within this document. Everything can be emailed if you do not have a Google Mail account but if you do, we will set up a shared folder with you and all evidence can be uploaded using our Google Drive business account. 

The fee/investment for the different packages vary in price, starting at $150 ranging to $600 and includes the Conciliation Conference package plus hours needed uploading evidence and compiling your Court File. You will also receive additional documents that will be numbered and referred to in the SoE and R2C:

  • Evidence Report
  • File Note Report
  • Ongoing Issues Report for the larger files
  • Appendices 

Plus + packages include additional hours for:

  • Researching quotes or invoices supplied
  • Comparisons to argue a fairer more reasonable compensation

Anything of value will be presented in the SoE and R2C.

  1. Small claim package – $150 investment (+ package $50) – <3 claims against the bond refund – roughly 30 paragraphs
  2. Medium claim package – $250 investment (+ package $100) – <7 claims against the bond refund – rougly 70 paragraphs
  3. Large claim package – $350 investment (+ package $150) – <12 claims against the bond refund – roughly 100 paragraphs
  4. Excessive claim package – $450 investment (+ package $200) – generally these are claims more than the bond refund – over 120 paragraphs

You can tweak the document yourself or we can put it together for you. When it’s complete, have it witnessed and signed by a JP.

Do it yourself

We attempt to enable you to produce a reliable document submission for the Tribunal for a minimal charge. The document will take time to prepare and can become frustrating, time consuming.  We offer the PAS as an alternative to preparing the document yourself and will not pursue you to use this service. 

In all seriousness, the more our members learn, the better each and every rental property experience will become. Knowledge is power and equipping yourself to fight for fair is what we are after. 

You should reach out to your state’s advocacy service and seek their professional, legal advice on your matter to help build a stronger case. 

We do it for you

The best part of our service is, you hand your evidence over to us and we will do the work for you. 

We will organise a shared folder on our Google Drive business account and organise for you to upload all the necessary documents.

The Disputes Worksheet must be completed with the main points of your dispute and from there, we will find the evidence and create your Court File. 

It can take a few days to prepare the documents from draft to finalised (5 to 7 days), so please contact us immediately after receiving your hearing date and/or when your evidence is required to be submitted.

When we have become fully booked with Court File preparation, the products will state be flagged “out of stock”. Please flick us an email to speak with us directly about when and how we can assist.

Print ‘n’ Post

If you do not have a printer available, you are welcome to use our service!

We will print two coloured copies of your Court File and one in black and white (for the other party) and mail them to you in an express post bag. You will need to sign the Statement of Evidence and due to Covid and telephone hearings, you should make an effort to have the document witnessed and signed by a Justice of the Peace.

We do not wish to be the middleman, our service is provided to the member only so please do not assume we will be posting these documents out to three separate parties. 

Currently, printing and posting is not required by the Tribunal as you can email all documents to them. However, we know there are customers out there that prefer to print a coloured copy of their Court File and drop it to the Tribunal or Magistrates Court to ensure they have received it on time. 

Justice of the Peace 

Due to telephone hearings being conducted atm, you should make an effort to have the document witnessed and signed by a Justice of the Peace.

Disclamer

Aussie Renters provides clerical or adminstration skills only. We are not solicitors and do not purport to be.  No legal advice is offered however we do offer structured reports and letters with the skills to assist in making your negotiations, case or application clear and precise. All letters and reports are written on behalf of the tenant and once satisfied, the tenant forwards the correspondence to the landlord/property manager, tenant union, bond authority and/or Tribunal/Magistrates Court.


Product Compare (0)


Conciliation Conference package

Conciliation Conference package

Create your own submission documents securing your bond refund! We will help by providing: ..

$50.00 Ex Tax: $45.45

Conciliation Conference upgrade package

Conciliation Conference upgrade package

Upgrade to the previous investment package Conciliation Negotiations Letter so you can prepare ..

$30.00 Ex Tax: $27.27

Conciliation Negotiation Letter package

Conciliation Negotiation Letter package

Negotiate your bond refund, it will show you have made attempts to resolve the matter without a medi..

$20.00 Ex Tax: $18.18

Excessive claim + package

Excessive claim + package

The Plus Package allows you to take advantage of our investigative skills and add a more indepth res..

$650.00 Ex Tax: $590.91

Excessive claim package

Excessive claim package

Your Court File will take approximately 10 hours of administration time to prepare. We requi..

$450.00 Ex Tax: $409.09

Large claim package

Large claim package

Your Court File will take approximately 8 hours of administration time to prepare. We r..

$350.00 Ex Tax: $318.18

Large claim plus package

Large claim plus package

The Plus Package allows you to take advantage of our investigative skills and add a more indepth res..

$500.00 Ex Tax: $454.55

Medium claim package

Medium claim package

Your Court File will take approximately 6 hours of administration time to prepare. We r..

$250.00 Ex Tax: $227.27

Medium claim plus package

Medium claim plus package

The Plus Package allows you to take advantage of our investigative skills and add a more indepth res..

$350.00 Ex Tax: $318.18

Print 'n Post - 225 pages

Print 'n Post - 225 pages

If you must provide a hard copy court file, we can help you out cheaper than paying to have it print..

$45.00 Ex Tax: $40.91

Print 'n Post - 300 pages

Print 'n Post - 300 pages

If you must provide a hard copy court file, we can help you out cheaper than paying to have it print..

$70.00 Ex Tax: $63.64

Print 'n Post - 375 pages

Print 'n Post - 375 pages

If you must provide a hard copy court file, we can help you out cheaper than paying to have it print..

$90.00 Ex Tax: $81.82

Print 'n Post - 450 pages

Print 'n Post - 450 pages

If you must provide a hard copy court file, we can help you out cheaper than paying to have it print..

$110.00 Ex Tax: $100.00

Rent reckoner

Rent reckoner

Do you believe your rent is incorrect, has some of your payments been “lost”? Our Rent R..

$20.00 Ex Tax: $18.18

Small claim package

Small claim package

Your Court File will take approximately 4 hours of administration time to prepare. We r..

$150.00 Ex Tax: $136.36

Small claim plus package

Small claim plus package

The Plus Package allows you to take advantage of our investigative skills and add a more indepth res..

$200.00 Ex Tax: $181.82

Showing 1 to 16 of 16 (1 Pages)